Anne Obarski
Anne Obarski says that making a positive, impression with every customer has never been more important in today’s world. Serving customers can be a joy… and then again, sometimes it is not!
Whether you want stellar Yelp reviews or viral YouTube videos, it is all about consistently delivering an infectious, enviable, repeatable customer service experience to every customer, every day.
She knows what works and what does not. Driven by her experience over the past 30+ years Anne shares her wisdom designed to motivate you to take a deeper look at what your customer experiences every day.
Past sportswear buyer for a million-dollar department for the May Co. Department Stores, now under the Macys name, college business instructor, retail consultant and international speaker have all helped Anne to bring real life experiences and advice to over a quarter of a million audience members that have heard her passionately speak for three decades.
As founder of Merchandise Concepts, Anne’s “Retail Snoops” tm program consists of extensive research regarding all aspects of customer service. She has gathered priceless research as her company has mystery shopped over 2000 stores and businesses across the US.
That research, whether from fast-food restaurants or Fortune 500 companies, has allowed Anne to develop a laser focus with real time customer service experiences that she used to author and co-author 5 books in customer service.
Anne has been a professional member of the National Speakers Association since 1996 and has served and chaired on the Ethics Committee at the national level. She works with small to mid-sized businesses and professional associations to offer DISC assessment tools for better hiring and managing results.
She received the prestigious Top Retail Expert award in January, 2024.
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